Dear Las Colinas Dental Group,
I am writing to express my sincere gratitude for the exceptional care my Dad and I received during his recent visit. At 81 years old and with a compromised immune system, finding a dental practice that understood and prioritized his health concerns was paramount. My online search led us to your group, and I'm so thankful it did.
From my initial phone call, I was deeply impressed. Mata (I apologize if I've misspelled your name) was incredibly polite and attentive. She listened patiently to my detailed explanation of my Dad’s health conditions and the necessary precautions, alleviating my anxieties immediately. To my astonishment, she scheduled my appointment for the very next day!
My Dad’s appointment with Dr. Kellogg exceeded all expectations. He is a consummate professional, combining expertise with a warm and friendly demeanor that immediately put my Dad at ease. We had previously received a disheartening assessment from another dental facility, leaving us feeling discouraged and uncertain about my treatment options. Dr. Kellogg, however, took the time to thoroughly examine my Dad, listened carefully to our concerns, and clearly explained the various treatment plans available. His proactive approach was remarkable. He even contacted a surgeon on my Dad’s behalf to discuss the treatment plan, streamlining the process and leading to a swift diagnosis and referral to a specialist. The collaborative approach between Dr. Kellogg and the specialist offers me confidence in achieving the best possible outcome for my Dad.
Janet, Dr. Kellogg's nurse, also deserves special recognition. Her professionalism and politeness were exemplary. Beyond her normal duties, she went above and beyond by ensuring the specialist received all the necessary information, scheduling my Dad’s appointment with them, and providing me with all the information I needed for a smooth transition.
The entire experience at Las Colinas Dental Group was nothing short of wonderful. Every member of your team demonstrated exceptional courtesy, expertise, and genuine care. Your commitment to patient well-being is truly commendable. I wholeheartedly recommend Las Colinas Dental Group to anyone seeking top-tier dental care delivered with respect and compassion. Thank you again for easing my worries and providing us with such outstanding service.
Sincerely,
Pablo Loera